Quality Management and Customer Service

Quality Management & Customer Service

With over ten years in management and coalface experience in Quality Management and quality issues, combined with six years experience in teaching Quality Management at the Masters level, Access Academix is well placed to provide the services that you require in “Quality” and “Customer Service” including:

Training

Definitions of Quality	History of Quality Management
Quality Control	Basic Statistics
Quality Assurance	Continuous Quality Improvement
Deming, Crosby, Juran	ISO 9000 series
Total Quality Management	Tools of Quality Management
Customer service	The quality manager

Consultancy

Customer Complaints	Document Control
Quality Manuals/Documentation	Staff Training
Strategic Planning	Writing a Quality Manual

Laboratory Management

The Pathology Laboratory

ISO 17025	Quality Manual & NATA
Handling NATA Inspections

Call Dr Geoff today to discuss your needs (03) 9812-7280