QUALITY MANAGEMENT AND CUSTOMER SERVICE
With over ten years in management and coalface experience in Quality Management and quality issues, combined with six years experience in teaching Quality Management at the Masters level, Access Academix is well placed to provide the services that you require in “Quality” and “Customer Service” including:
Training
| Definitions of Quality | History of Quality Management |
| Quality Control | Basic Statistics |
| Quality Assurance | Continuous Quality Improvement |
| Deming, Crosby, Juran | ISO 9000 series |
| Total Quality Management | Tools of Quality Management |
| Customer service | The quality manager |
Consultancy
| Customer Complaints | Document Control |
| Quality Manuals/Documentation | Staff Training |
| Strategic Planning | Writing a Quality Manual |
Laboratory Management
The Pathology Laboratory
| ISO 17025 | Quality Manual & NATA |
| Handling NATA Inspections |