QUALITY MANAGEMENT AND CUSTOMER SERVICE

With over ten years in management and coalface experience in Quality Management and quality issues, combined with six years experience in teaching Quality Management at the Masters level, Access Academix is well placed to provide the services that you require in “Quality” and “Customer Service” including:

Training

Definitions of Quality  History of Quality Management
Quality ControlBasic Statistics
Quality Assurance  Continuous Quality Improvement
Deming, Crosby, Juran ISO 9000 series
Total Quality Management  Tools of Quality Management
Customer service The quality manager

Consultancy

Customer ComplaintsDocument Control
Quality Manuals/DocumentationStaff Training
Strategic PlanningWriting a Quality Manual

Laboratory Management

The Pathology Laboratory

ISO 17025Quality Manual & NATA
Handling NATA Inspections